GET EXAMS-BOOST PEOPLECERT CASM REAL QUESTIONS TODAY WITH FREE UPDATES FOR 365 DAYS

Get Exams-boost Peoplecert CASM Real Questions Today with Free Updates for 365 Days

Get Exams-boost Peoplecert CASM Real Questions Today with Free Updates for 365 Days

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Tags: CASM Exam Overview, Top CASM Dumps, Reliable CASM Exam Syllabus, CASM Valid Practice Materials, Reliable CASM Dumps Pdf

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Peoplecert CASM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Agile manifesto core values: This section of the exam measures the skills of Process Designers and covers the significance of cross-functional teams that promote trust, collaboration, and efficiency in achieving organizational goals. Understanding these core values is essential for fostering a productive work environment.
Topic 2
  • Continuous Process Improvement: Discusses the necessity of ongoing process improvement through reviews and automation, ensuring that processes evolve to meet changing needs effectively.
Topic 3
  • Agile process improvement goals: This section assesses the capabilities of DevOps Developers in sustaining process improvements while enhancing automation. The goal is to achieve better efficiency and performance within organizations.
Topic 4
  • Two aspects of Agile Service Management: This area focuses on the skills of Consultants in learning about Agile Process Improvement and Agile Process Engineering. It ensures that processes are streamlined and effective, crucial for maintaining agility in service management.
Topic 5
  • Scrum roles and events: This section measures the understanding of Process Designers concerning Agile processes, including Scrum roles, events, and artifacts. It highlights their relationship to process improvement, ensuring that participants can effectively navigate and implement Scrum methodologies.

Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which BEST describes a Microprocess Architecture?

  • A. An organized structure for developing microprocesses that provide value
  • B. An interrelated collection of microprocesses that support Scrum
  • C. A set of interrelated microprocesses for an effective and efficient service management process
  • D. A collection of integrated microprocesses for a successful service management practice

Answer: C

Explanation:
A Microprocess Architecture is a structured framework of interrelated microprocesses designed to improve the efficiency and effectiveness of service management processes.
A . Correct. This definition captures the purpose and functionality of a microprocess architecture in service management.
B . Incorrect. While integration is part of a microprocess architecture, the emphasis is on interrelation and service management effectiveness.
C . Incorrect. Although it mentions structure and value, it does not emphasize the interconnected nature of the microprocesses.
D . Incorrect. Microprocess architectures are not exclusive to Scrum but are broader in scope.
Reference:
ITIL 4: Microprocess modularity and architecture principles.


NEW QUESTION # 32
Which of the following is a benefit of Agile Service Management?

  • A. Improve the velocity of process improvement teams
  • B. Overcome constraints in process workflows
  • C. All of the above
  • D. Meet customer requirements faster and more accurately

Answer: C

Explanation:
Agile Service Management delivers numerous benefits by combining Agile principles with service management.
A . Correct. Agile Service Management overcomes workflow constraints by improving flexibility and adaptability.
B . Correct. Agile ensures faster delivery of services that meet customer needs.
C . Correct. Agile fosters incremental improvements, increasing the velocity of process improvement teams.
D . Correct. All of the above are true benefits of Agile Service Management.
Reference:
Benefits of Agile Service Management in ITSM frameworks like ITIL.


NEW QUESTION # 33
What is a value stream?

  • A. Enables the ability to do something when and how it is needed or desired
  • B. All the activities from a customer request to a delivered product or service
  • C. A set of activities that flow from the start of development to software deployment
  • D. The importance, worth, or usefulness of an IT service

Answer: B

Explanation:
A value stream is a series of steps or activities that an organization undertakes to deliver value to a customer, starting from the initial request to the final delivery of a product or service. It represents the end-to-end flow of value and includes all tasks necessary for the creation and delivery of the product or service, regardless of whether they are performed by development teams, operations, or other departments.
Option Analysis:
A . Incorrect. While agility involves doing something as and when needed, this doesn't define a value stream.
B . Partially correct but too narrow. A value stream encompasses more than just development and deployment; it includes all activities related to delivering customer value.
C . Correct. This encapsulates the end-to-end activities from customer request to delivery, which aligns with the value stream concept in Lean and Agile practices.
D . Incorrect. This defines "value" in IT services, not the concept of a value stream.
Reference:
Lean Thinking by James P. Womack and Daniel T. Jones
SAFe Framework: Understanding Value Streams
ITIL 4: Managing Professional - High-Velocity IT, which includes value streams as part of ITSM evolution.


NEW QUESTION # 34
What is a microprocess?

  • A. Interrelated activities that take specific inputs and produce specific outputs
  • B. All the activities from a customer request to a delivered product or service
  • C. A distinct activity that can be defined, designed, implemented, and managed independently
  • D. A set of activities for delivering an IT service

Answer: C

Explanation:
A microprocess is a smaller, distinct activity within a larger process that can be managed independently. It contributes to the overall process's goals but operates autonomously.
A . Incorrect. This describes a broader process, not a microprocess.
B . Correct. A microprocess is an independently manageable activity that can be defined, designed, and implemented without requiring extensive integration.
C . Incorrect. This describes a value stream, not a microprocess.
D . Incorrect. This describes an IT service process, not a microprocess.
Reference:
Agile and ITIL materials on service processes and their subdivisions.


NEW QUESTION # 35
Which statement describes the Definition of Done?

  • A. From the Sprint Review, a description of what was completed during the Sprint
  • B. Shared understanding of expectations for an increment or backlog item
  • C. Items that need to be completed during the Sprint for success
  • D. When a Team completes all of their work for a Sprint

Answer: B

Explanation:
The Definition of Done (DoD) is a shared understanding of what constitutes completeness for a backlog item or increment, ensuring transparency and quality.
A . Incorrect. This describes Sprint requirements, not the Definition of Done.
B . Correct. The DoD is an agreement among the team about the criteria that must be met for work to be considered done.
C . Incorrect. The Sprint Review reflects completed work but does not define the DoD.
D . Incorrect. Completing work for a Sprint doesn't necessarily mean adhering to the DoD.
Reference:
Scrum Guide 2020: Definition of Done.


NEW QUESTION # 36
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